Delivery Policy

Delivery Notifications

You will receive an email when your order has been dispatched - this email contains the tracking number so you can track it online right to their door.

UK Delivery Timescales

Standard Delivery

Standard signed for delivery, combined Items value under £50. Timescale within 3 working days.

Special Delivery – Dispatched Next Day

The delivery time scale is specified on the product page if different from the standard delivery times to indicate when you will receive the order. Your order will be shipped the next working day, to be received the following working day.

Special Delivery – Dispatched Same Day

The delivery time scale is specified on the product page if different from the standard delivery times to indicate when you will receive the order.  If placed before 3:30 pm and same day dispatch is selected, subject to passing necessary checks, the order will be shipped the same day, to be received the following day.

We operate a strict fraud screening process and therefore we are usually only able to offer this next-day service if the order is a straight forward validation (e.g. it is being delivered to the billing address registered to the card, or it is being delivered to a known customer.

If this is not the case (e.g. you specify an alternative residential address as the delivery location which resides in another county to the billing address) there may be a delay of a few hours while we perform the appropriate checks.  If we are unable to validate your order, you will receive an email to inform you of this.

Orders shipped on Friday almost always arrive on Saturday, however this is not guaranteed

Special Delivery – Dispatched Same Day – Saturday Delivery Guaranteed

Same as Special Delivery – Dispatched Same Day with guaranteed Saturday delivery.

Special Delivery – Dispatched Same Day – Before 9am

Same as Special Delivery – Dispatched Same Day with guaranteed 9am delivery.
 
Please note: There are a few locations which are not covered by the next day delivery service. Please visit here to see if you are not covered.

International Shipping
The delivery estimate on the product page does NOT apply for international deliveries.  International orders are shipped by Royal Mail International, who passes the package onto your overseas delivery company.  International shipping is calculated in the checkout, and is usually £8.95 to most destinations, and the delivery timescale is a non-guaranteed 3 - 10 working days.
 

Missed deliveries

If you are not around to receive the delivery at the time the delivery is attempted, the Royal Mail will leave you a card.  This will allow you to telephone them to arrange a redelivery at a more convenient time, or alternatively you can collect it from your local sorting office.  Due to security reasons, all items must be signed for and we cannot send items unrecorded.

If for any reason the item is returned to us (e.g. incorrect address specified, item not called for), then we will inform you immediately by email as soon as we receive the item.  From this point, you will be given a choice whether you wish us to re-dispatch the item or for you to cancel the order. 

Please note that for items that were undelivered through fault of the consumer and a refund is requested, we reserve the right to subtract our shipping fees from the refund total.

Late deliveries or dispatch

We are able to ship almost every order in the specified delivery timescale, however in rare conditions our shipping capacity can be exceeded and cause a delay of one extra day.  We regret that this situation can arise occasionally, this only occurs in rare situations and, should this occur, the order is marked for urgent delivery the following day.


Loss for late deliveries

If a delivery is late, e.g. the postal service fails to deliver within the guaranteed timescale, then we will provide a refund of any delivery charges that were charged to you.  We do not offer financial compensation to cover consequential losses, e.g. Time taken off work to receive deliveries, or the item is intended as a gift, and you buy the same item from a more expensive retailer.